FAQ

 

1. Where is my order?
Please first check what status your order is in by checking in YOUR ACCOUNT (see above).
Also, you can check your order in ORDER HISTORY AND DETAILS.
If your order has not yet been changed to 'Shipped/Invoiced', please wait until your order is ready to be dispatched.

2. How can I check my payment?
Click 'YOUR ACCOUNT'(see above) -> My credit slips
2 step : stanby deposit OR deposit confirmation

3. I forgot my account password
It is easy for you to reset your password. 
We do not store any passwords so are unable to send your original one, 
but you can reset your password online by clicking on the link to Reset My Password.

4. Can I cancel an order?
You are able to cancel an order without penalty before it has been dispatched.
If you would like to cancel an order that you have placed recently, please contact us as soon as possible.

If your order has already been dispatched, you can refuse the delivery when it arrives and
it will get returned to us. Once it has been returned to us we can issue a refund for the order, 
minus any postage and packaging costs incurred.
In this case you may also be charged for the return postage cost.
If you have already accepted the delivery of the order and still wish to cancel and return it,
please see our page on Refunds & Returns.

5. Request
You can write to us using the 'Contact us form' in our mall or
Contact us 02 9418 6363

6. what if I receive a broken item?
Please contact us as soon as you can. Contact us at 02 9418 6363

7. Can I pick up the items directly?
Please understand we are unable to offer a self pick up service.

8. Can I pay by bank transfer or cheque?
Unfortunately, JFNmall dose not accept payment by bank transfer or check.

 

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